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What a cup of tea taught me about AI, creativity, and the future of supply chains.

My Asian lineage makes tea less of a beverage and more of a necessity. So whenever I stumble upon a new tea shop, I almost instinctively walk in.

Recently, I noticed something on the menu that I'd never tried before: Malai Chai. Curiosity won. The first sip was unlike the countless cups of chai I've had over the years. Richer. Creamier. It had a depth that lingered long after the cup was empty.

Naturally, I asked the brewer what made it different. He smiled and said, "It's the malai."

He explained that the milk is slowly simmered for hours. As it brews, a thick layer of cream—malai—forms naturally on the surface. That slow process is what gives the tea its richness. You can't rush it. That conversation stayed with me.

 

Tools Create. Identity Differentiates.

A few days earlier, I'd been debating AI-generated art with a close friend who is an artist. He took immense pride in his work—and rightly so. Every character he creates carries years of practice, influences, failures, experimentation, and refinement.

Looking at AI-generated artwork, he remarked that much of it, regardless of who created it, often had the same unmistakable "AI look." His concern wasn't about technology. It was about identity. And somewhere between that conversation and my cup of Malai Chai, something clicked. 

I think we're asking the wrong question about AI. The question isn't whether AI reduces creativity. The question is whether we are bringing enough of ourselves into what AI creates. Because AI is incredibly good at producing content. But it doesn't possess lived experiences.

  • It doesn't carry memories of failed projects.
  • It hasn't negotiated with difficult suppliers.
  • It hasn't celebrated hard-earned wins with a team.
  • It hasn't spent years developing taste, judgment, or intuition.

Those belong to us. That's our malai.

This realization feels especially relevant in supply chain. For decades we've been trying to make planning smarter.

 

AI Optimizes. Humans Imagine.

Today, optimizers solve mathematical problems better than we ever could. Automation executes standard operating procedures with greater consistency than humans.

AI can analyze historical demand, summarize disruptions, generate scenarios, identify risks, recommend actions, and surface insights in seconds. And that's exactly how it should be.

  •  If a problem can be expressed as an equation, let the optimizer solve it.
  •  If a process can be documented as an SOP, let automation execute it.
  •  If history contains patterns, let AI uncover them.

We've spent years building technology to remove these constraints. The bottleneck is no longer computation. It's imagination.

  • Can we rethink a sourcing strategy?
  • Can we redesign a network instead of optimizing the one we inherited?
  • Can we create supplier partnerships that no algorithm would suggest because they're built on trust rather than data?
  • Can we ask better questions instead of merely finding faster answers?

Those are fundamentally creative problems.

Ironically, I believe AI makes creativity more valuable, not less. Because once everyone has access to the same models, the competitive advantage shifts. It is no longer who has AI. It becomes who has something unique to say through AI.

  • Experience becomes more valuable.
  • Curiosity becomes more valuable.
  • Taste becomes more valuable.
  • Empathy becomes more valuable.
  • Judgment becomes more valuable.

The slow-brewed parts of us become the differentiator.

 

Same Thought. Different Tools. Unique Expression.

Think about something as ordinary as typing. Most of us type far faster—and certainly more legibly—than we write with a pen. Generations before us spent years perfecting handwriting because they had no alternative. 

The keyboard didn't diminish communication. It simply removed a barrier. AI is doing something similar for creativity. It removes many of the traditional barriers between an idea and its execution. The creativity doesn't disappear. It becomes amplified.

Perhaps that's the biggest opportunity AI gives us. As it takes over more planning, analysis, reporting, and execution, it gives us something increasingly precious:

  • Time.
  • Time to think.
  • Time to imagine.
  • Time to question assumptions.
  • Time to connect ideas from completely different worlds.
  • Time to become more creative.

Maybe that's what the future supply chain professional looks like—not someone who spends more hours building spreadsheets, but someone who spends more time thinking deeply about problems that spreadsheets could never solve.

 

AI is the Heat.

So, here's a thought. Don't spend all your time learning the next AI tool. Spend some of it building your malai.

  • Learn an instrument.
  • Sketch.
  • Read history.
  • Write a poem.
  • Travel somewhere unfamiliar.
  • Cook.
  • Build something with your hands.
  • Talk to people outside your industry.

Every one of those experiences quietly adds another layer to who you are.

And one day, without even realizing it, that richness will find its way into your next product idea, your next negotiation, your next supply chain decision, or your next prompt.

Because AI can accelerate execution. But it cannot slowly brew experience. That part is still uniquely human. And just like the best cup of Malai Chai... the richness comes from what was allowed to brew.

 

LINSA GODWIN SATHIAMOSES ENTERPRISE ARCHITECT

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